support@unboxinggoodies.com
Frequently Asked Questions (FAQ)
Welcome to Unboxing Goodies! 🎁
Have a question? We're happy to help! Here are answers to some of the most common questions about shopping with us.
🚚 Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How much does shipping cost?
Shipping is FREE on orders of $75 or more! Orders under $75 have a flat $8 shipping fee.
How long does shipping take?
Delivery times vary depending on the product and its supplier. Processing and shipping estimates are provided where available, and tracking information is emailed once your order ships.
📦 Orders & Tracking
How can I track my order?
Once your order ships, we'll send you a shipping confirmation email with tracking information.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible at support@unboxinggoodies.com. We'll do our best to help, but changes may not be possible once an order enters processing.
🔒 Secure Checkout
Is my payment information secure?
Yes! Our Shopify-powered checkout uses secure payment processing to help protect your information.
💚 Satisfaction & Returns
What if I'm not happy with my purchase?
We want you to love your goodies! If something isn't right, contact us at support@unboxinggoodies.com so we can help.
What is your return policy?
You have 30 days after receiving your order to request an eligible return. Items must be unused, unworn, and in their original condition and packaging.
To start a return, email support@unboxinggoodies.com with your order information and a photo of the product. For approved returns, we'll provide a prepaid return shipping label.
Some product exclusions apply. Please review our full Return Policy for details.
What if my order arrives damaged?
Contact us at support@unboxinggoodies.com with your order number and photos of the damaged item and packaging. We'll review the issue and help determine the next steps.
🎁 Gifts & Personalized Items
Can you help me find a special gift?
Absolutely! If you're searching for something unique or have a particular gift idea in mind, email us. We'd love to help you find something special.
Do you offer personalized gifts?
Personalization may be available upon request, depending on the product. Contact us with your idea, and we'll let you know what's possible.
💌 Contact Us
How do I contact Unboxing Goodies?
Email us at support@unboxinggoodies.com.
We're happy to help with product questions, gift ideas, orders, and more!